To path indicator Subpages of “About us“ To navigation To quick access To footer with other services
To content
The logo of the Social Research Centre Dortmund
Department of Social Sciences
[Translate to English:] © Christian Teichmann ​/​ sfs

Prof. Dr. Nadja Dörflinger

Profile photo of Nadja Dörflinger

Professor in Sociology (with a focus on societal transformations)
Member of the Executive Board

Focus of work:

  • Transformations in the world of work
  • Employment relations in Germany and Europe
  • (interactive) Service work
  • Comparative labour market research

Publications

Peer-reviewed journals:

  • Dörflinger, N. (2026). Interaction-as-a-risk: Deconstructing experiences of extreme work in ‘critical’ services in times of the Covid-19 pandemic in Germany.  German Journal of Human Resource Management. doi.org/10.1177/23970022261428849.

  • Dörflinger, N., Thomas A. (2025). Industrial relations and climate change. Reflections about the way forward and a future research agenda. Journal of Industrial Relations, doi.org/10.1177/00221856251343391.

  • Thomas, A., Dörflinger, N. (2025). Stratégies et débats syndicaux autour de la décarbonation de l’économie. Technologie et innovation, 10 (4): 49-62.

  • Ernst, G., Dörflinger, N. (2024). Interaktive Freizeitdienstleistungen und Arbeitszeit – eine explorative Studie. Zeitschrift für Arbeitswissenschaften, 78 (4), 458–468.

  • Thomas, A., Dörflinger, N., Yon, K., & Pletschette, M. (2024). Covid-19 and health and safety at work: Trade union dilemmas in Germany, France and Luxembourg (March 2020–December 2021). Economic and Industrial Democracy, 45 (1), 116-137.

  • Dörflinger, N., Tisch, A. (2023). Occupational health in a post-pandemic world of work. Introduction to this special issue. Journal of Social Policy Research, doi: doi.org/10.1515/zsr-2023-0021.

  • Dörflinger, N. (2022). Social interactions at work: why interactive work should be an analytical category in its own right. Employee Relations, 44 (7), 81-95.

  • Pulignano, V., Thompson, P., Dörflinger, N. (2022). When accumulation pressures meet regulatory institutions: A comparison in logistics. European Journal of Industrial Relations, 28 (3), 273-294.

  • Dörflinger, N., Bosschaert, D., Otto, A., Opgenhaffen, T., Vermeerbergen, L. (2021). Between morals and markets? An interdisciplinary conceptual framework for studying working conditions at Catholic social service providers in Belgium and Germany. Journal Of Business Ethics, 172 (1), 15-29. 

  • Dörflinger, N., Pulignano, V., Vallas, S.P. (2021). Production Regimes and Class Compromise among European Warehouse Workers. Work & Occupations, 48 (2), 111-145.

  • Frans, D., Dörflinger, N., Pulignano, V. (2021). Occupational welfare en segmentatie: een onderzoek naar variatie tussen (en binnen) sectoren in Duitsland en België. Tijdschrift voor Sociologie, 61-90. 

  • Pulignano, V., Hammer, N., Dörflinger, N. (2021). Explaining Employment Effects in Multipolar Value Chains: A Cross‐National Study on Soft Drinks and Dairy Manufacturing in Europe. British Journal of Industrial Relations, 59 (1), 25-51.

  • Thomas, A., Dörflinger, N. (2020). Trade union strategies on climate change mitigation: Between opposition, hedging and support. European Journal of Industrial Relations, 26 (4), 383-399. 

  • Pulignano, V., Thompson, P., Dörflinger, N. (2020). Workplace change and institutional experimentation: a case study of service-sector work in Europe. Transfer. European Review of Labour and Research, 26 (2), 175-187.

  • Dörflinger, N., Pulignano, V., Lukac, M. (2020). The social configuration of labour market divides: an across- and within- country analysis in Germany, Belgium and Italy. European Journal of Industrial Relations, 26 (2), 207-223.

  • Håkansson, K., Pulignano, V., Isidorsson, T., Dörflinger, N. (2020). Explaining job insecurity for temporary agency workers: A comparison between Sweden and Belgium. Economic and Industrial Democracy, 41 (2), 254-275.

  • Pulignano, V., Dörflinger, N., Keune, M. (2020). Re-introducing the company in the analysis of labour market dualisation: variety of patterns and diversity of outcomes between standard and non-standard workers in multinational subsidiaries in Belgium, Germany and Britain. Economic and Industrial Democracy, 41 (3), 586-609.

  • Frans, D., Dörflinger, N., Pulignano, V. (2019). Occupational welfare and segmentation: explaining across (and within) sectoral variation in Germany and Belgium. Journal of Social Policy Research, 65 (3), 215-242. 

  • Lukac, M., Dörflinger, N., Pulignano, V. (2019). Measurement equivalence in multi-group latent class analysis: Developing a cross-national comparative framework for studying labour market segmentation. Social Indicators Research, 145 (1), 233-255.

  • Delespaul, S., Dörflinger, N. (2019). Een verlaagde prijs als motief voor vakbondslidmaatschap voor jongeren? Inzichten uit België. Tijdschrift voor Arbeidsvraagstukken, 35 (1): 1-16.

  • Dörflinger, N., Pulignano, V. (2018). Crisis-related collective bargaining and its effects on different contractual groups of workers in German and Belgian workplaces. Economic and Industrial Democracy, 39 (1): 131-150.

  • Pulignano, V., Tregaskis, O., Dörflinger, N., Bélanger, J. (2018). The distinctiveness of employment relations within multinationals: political games and social compromises within multinationals’ subsidiaries in Germany and Belgium. Industrial Relations Journal, 60 (4), 465-491.

  • Pulignano, V., Dörflinger, N. (2017). Expanding social actor-based explanations in labour market dualisation research: A combined macro-micro and micro-macro approach. Employee Relations, 40 (1), 75-88.

  • Pulignano, V., Dörflinger, N., De Franceschi, F. (2016). Flexibility and security within European labor markets: the role of local bargaining and the different ‘trade-offs’ within multinationals' subsidiaries in Belgium, Britain and Germany. Industrial and Labor Relations Review, 69 (3), 605-630.

  • Pulignano, V., Meardi, G., Dörflinger, N. (2015). Trade unions and labour market dualisation: A comparison of policies and attitudes towards agency and migrant workers in Germany and Belgium. Work, Employment & Society, 29 (5), 808-825.

  • Dörflinger, N., Pulignano, V. (2015). Temporary agency work and trade unions in comparative perspective. A mixed blessing? Journal of Workplace Rights, 5 (2), 1-10.

  • Pulignano, V., Dörflinger, N. (2015). Wie heeft wie nodig? Vakbonden en jongeren in België. Over.Werk. Tijdschrift van het Steunpunt WSE, 25 (3), 52-59.

  • Pulignano, V., Dörflinger, N. (2015). Sociale bescherming in onzekere tijden. De arbeid van de toekomst. Samenleving en Politiek, April 2015, 46-49.

  • Pulignano, V., Dörflinger, N. (2013). A head with two tales: trade unions' influence on temporary agency work in Belgian and German workplaces. International Journal of Human Resource Management, 24 (22), 4149-4165.

  • Pulignano, V., Maenen, S., Dörflinger, N., van Daele, S. (2013). Naar een betere kwaliteit van de arbeid dankzij het sociaal overleg? België in comparatief Europees perspectief. Over.Werk. Tijdschrift van het Steunpunt WSE, 23 (4), 147-155.

     

Articles in anthologies with a quality assurance process:

  • Dörflinger, N., Thomas, A. (2025). Wie beeinflusst der Klimawandel die Arbeitswelt? In: A. Hassel, W. Schröder (Eds.), Was wird aus der Arbeit? Frankfurt am Main: Campus.

  • Bauer, S., Bux, K., Dörflinger, N. et al. (2025). Arbeitsschutz im Klimawandel. In: J. vom Stein, I. Rothe, Schlegel, R. (Eds.), Gesundheitsmanagement und Krankheit im Arbeitsverhältnis (3. Auflage), München: C.H. Beck.

  • Pulignano, V., Dörflinger, N. (2021). Entering the Labour Market Dualism Dilemma: a ‘Macro-Micro-Macro’ Perspective to Investigate Social Divides in European Labour Markets. In: T. Laenen, B. Meuleman, A. Otto, F. Roosma, W. Van Lancker (Eds.), Leading Social Policy Analysis from the Front. Essays in Honour of Wim van Oorschot, Leuven: KU Leuven. Centre for Sociological Research.

  • Håkansson, K., Pulignano, V., Isidorsson, T., Dörflinger, N. (2018). Voice and its implications for employment quality in temporary agency work in Sweden and Belgium. In: Isidorsson, T., Kubisa, J. (Eds.), Job quality in an era of flexibility. London: Routledge.

  • Pulignano, V., Dörflinger, N. (2018). Labour markets, solidarity and precarious work: comparing local unions' responses to management flexibility strategies in the German and Belgian metalworking and chemical industries. In: Doellgast V., Lillie N., Pulignano V. (Eds.), Reconstructing solidarity: Labour unions, precarious work, and the politics of institutional change in Europe. Oxford: Oxford University Press.

  • Dörflinger, N., Pulignano, V. (2017). Left outside alone? Works councils’ responses towards non-standard work in the German metal and chemical sectors. In: Pulignano V., Köhler H., Stewart P. (Eds.), Employer and employee relations in an era of change: challenges and responses from a multi-level perspective. Brussels: European Trade Union Institute.

  • Dörflinger, N., Pulignano, V. (2015). Outsourcing and collective bargaining in the recent crisis: implications for MNC workplaces in Europe. In: Drahokoupil J. (Eds.), The outsourcing challenge. Organizing workers in fragmented production networks. Brussels: European Trade Union Institute.

  • Pulignano, V., Dörflinger, N. (2015). Management perceptions of social dialogue at the company level in Belgium. In: Euwema M., Munduate L., Elgoibar P., Pender E., Belen Garcia A. (Eds.), Promoting social dialogue in European organizations, Rotterdam: Springer.

  • Pulignano, V., Dörflinger, N. (2015). Sociale bescherming in onzekere tijden. In: Vermeersch W. (Eds.), Help, de robots komen (Jaarboek Sampol 2015) Stichting Gerrit Kreveld.

  • Pulignano, V., Dekocker, V., Léonard, E. (as contributor) Van den Broeck, M. (as contributor) Dörflinger, N. (as contributor) (2014). Employment practices in multinationals in Belgium. Leuven: Acco.

     

Monographs:

  • Dörflinger, N. (2016). Different worlds of work? A study on labour market regulatory institutions and contingent work in Belgium and Germany. PhD thesis.

     

Publications:

  • Gastherausgeberschaft (gemeinsam mit Prof. Dr. Anita Tisch/BAuA) von Heft 4/2023 der Zeitschrift für Sozialreform/Journal of Social Policy Research zum Thema „Occupational health in a post-pandemic world of work“

  •  

Other publications without a quality assurance process:

  • Dörflinger, N., Wehrmann, J. (2025). 상호작용 서비스 노동에서의 업무상 위험 : 독일 사례의 시사점 (Englisch: Occupational risks in interactive service work: Insights from the German case). Korea Labor Institute International Labor Brief, 23(4): 9-20. 

  • Wehrmann, J., Dörflinger, N. (2024). Gesundheitsschutz für Beschäftigte im Dienstleistungsbereich: Menschengerechte Interaktionsarbeit. baua: Aktuell 2/2024.

  • Dörflinger, N., Pohl, L., Schneider, D. (2024). "Man weiß ja nie - wenn eine Tür aufgeht - was sich hinter der Tür befindet" - Zur Interaktionsarbeit bei der Polizei im Einsatz- und Streifendienst. InWiGe Case Study 5.

  • Holler, M., Dörflinger, N. (2023). Arbeitsfähigkeit in der Interaktionsarbeit. InWiGe Faktenblatt 5.

  • Sellmann, H., Dörflinger, N. (2023). "Man muss Menschen mögen" - Interaktionsarbeit in der Gastronomie. InWiGe Case Study 4.

  • Dörflinger, N., Pohl, L., Schneider, D. (2023). "Über die Brücke müssen sie im Zweifel selber gehen" - Interaktionsarbeit im Fallmanagement im Kontext der Arbeitsvermittlung. InWiGe Case Study 3.

  • Dennißen, F., Dörflinger, N. (2023). "Ich bin Kunde, ich bin König" - Interaktionsarbeit im Einzelhandel. InWiGe Case Study 2. 

  • Dörflinger, N., Hellenbrecht, L. (2023). "Die Branche fordert sehr viel von uns allen, weil es auch der Kunde tut“. Einblicke in die Interaktionsarbeit in der Unternehmensberatung. InWiGe Case Study 1. 

  • Dennißen, F., Dörflinger, N. (2023). Einen Beitrag für andere leisten: Interaktionsarbeit als Quelle von Sinnerleben. InWiGe Kurzbericht 3.

  • Holler, M., Dörflinger, N. (2023). Digitale Unterstützung in der Interaktionsarbeit. InWiGe Faktenblatt 4.

  • Sellmann, H., Dörflinger, N. (2023). Zwischen Stereotypen, Selbstverständlichem und nicht ausgeschöpften Potenzialen: Gender in der Interaktionsarbeit. InWiGe Kurzbericht 2. 

  • Dörflinger, N., Wehrmann, J. (2022). Von der Mensch-Mensch zur Mensch-Maschine-Interaktion? Mögliche Implikationen für Beschäftigte, Kundschaft und Organisationen. praeview, 1/2022, S. 26-27

  • Dörflinger, N., Stoffer, L., Niehaus, M. (2022). Effizienzsteigerung in der Interaktionsarbeit durch Standardisierung und aesthetic labour. InWiGe Kurzbericht 1. 

  • Holler, M., Dörflinger, N. (2022). Entlohnung von Interaktionsarbeit. InWiGe Faktenblatt 3. 

  • Holler, M., Dörflinger, N. (2022). Arbeitszeitlage und Entgrenzung in der Interaktionsarbeit. InWiGe Faktenblatt 2. 

  • Holler, M., Dörflinger, N. (2021). Interaktionsarbeit: Die Arbeit an und mit Menschen als besondere Form der Erwerbsarbeit. InWiGe Faktenblatt 1. 

  • Dörflinger, N., Niehaus, M. (2020). Interaktionsarbeit im Kontext der Digitalisierung: Arbeit an und mit Menschen. baua: Aktuell 1/2020.

  • Dörflinger, N. (2017). Book review: Capitalist workingman’s paradises revisited. Corporate welfare work in Great Britain, the USA, Germany and France in the golden age of capitalism, 1880-1930; Erik de Gier, 2016, Amsterdam, Amsterdam University Press, 202 pp, 79 Euro. New Technology, Work and Employment.

  • Dörflinger, N., Frans, D., Van Herreweghe, D., Van Gyes, G. (2017). Money talk. Comparing and discussing good criteria for disclosure of financial business information to employee representatives in Europe. Leuven: HIVA.

  • Kerckhofs, P., Pulignano, V., Dörflinger, N., Telljohan, V., Baglioni, M., Fulton, L., da Costa, I., Neumann, L., Kelemen, M., Voss, E. (2015). European Works Council developments before, during and after the crisis. Dublin: Eurofound.

  • Pulignano, V., Dörflinger, N. (2014). Belgian trade unions and the youth: Initiatives and challenges. Working paper Centre for Sociological Research (CeSO). Comparative Industrial Relations in Europe, CeSO/CAAE, nr. 2014-1. Leuven: Centre for Sociological Research.

  • Pulignano, V., van Daele, S., Dörflinger, N., Maenen, S. (2013). Veranderen arbeidsvoorwaarden en systemen van industriële relaties? België in comparatief Europees perspectief. Working paper Centre for Sociological Research (CeSO). Comparative Industrial Relations in Europe, CeSO/CAAE, nr. 2013-1. Leuven: Centrum voor Sociologisch Onderzoek.

  •  

Science communication (selection of recent contributions*):

  • Dörflinger, N., Thomas, A. (2025). Adapter les lieux de travail au changement climatique. Improof. 

  • Dörflinger, N., Thomas, A. (2024). Adapting workplaces to climate change. Social Europe. 

  • Dörflinger, N., Wehrmann, J., Ng, Kara, Johnson, S. (2023). Gloves off: aggression towards frontline workers. Social Europe.

  • Dörflinger, N. (2023). „Leaving no one behind“: Die sozial-ökologische Transformation und die Herausforderung des gerechten Übergangs. WZB Blog.

  • Thomas, A., Dörflinger, N., Yon, K. (2022). COVID-19 y seguridad en el puesto de trabajo: dilemas sindicales. Viento Sur, 06.05.2022.

  • Thomas, A., Dörflinger, N., Yon, K., Pletschette, M. (2022). Covid-19 and safety at work – union dilemmas. Social Europe. 

  • Thomas, A., Dörflinger, N. (2021). Trade Unions' Decarbonisation Dilemma. Forum. Für Politik, Gesellschaft und Kultur, 413: 26-28.

  • Frans, D., Dörflinger, N. (2021). Keerzijde van online shoppen: kunnen we de race to the bottom tegengaan? Knack.be, 27.11.2021.

  • Frans, D., Dörflinger, N. (2021). The dark side of the logistics boom. Social Europe. 

  • Dörflinger, N., Wehrmann, J. (2021). A renaissance of occupational safety and health? Social Europe.

  • Andersen, I., Thomas, A., Dörflinger, N. (2020). Fackens dilemma: Rädda jobben eller rädda världen. Arbetet.

  • Sorlut, P. Thomas, A., Dörflinger, N. (2020). Désaccord syndical face au réchauffement. d’Lëtzebuerger Land.

  • Thomas, A., Dörflinger, N. (2020). Trade unions and climate change: the jobs-versus-environment dilemma. Social Europe. 

  • Dörflinger, N. (2020). Workers in critical occupations face triple disadvantage. Social Europe.

  • Pulignano V., Dörflinger N., Frans D. (2017). Marrying labour flexibility and protection. Social Europe.

  • Walraven J., Dörflinger N. (2017). Het jongerenvraagstuk van de vakbonden. Apache – Inhoud heerst.

  • Rolfer, B., Pulignano, V., Dörflinger, N. (2016). Satsning på ungdomar bär frukt. Arbetet. 

  • Hautekiet, J., Pulignano, V., Vrijens, T., Dörflinger, N. (2014). Waarom worden jongeren geen lid meer van de vakbond? Radio1.

  • Temmermann, M., Pulignano, V., Dörflinger, N. (2014). Vakbonden worden steeds grijzer. Het Nieuwsblad, 22.

  • Pulignano, V., Dörflinger, N. (2014). Vakbonden kampen met imagoprobleem bij jongeren. De Morgen.

  • Pulignano, V., Dörflinger, N. (2014). Plug-In 1 December: Wat er staat te veranderen voor de jongeren. Radio Quindo.

  • Dekocker, V., Dörflinger, N. (2014). Leiden of lijden de werkcheques naar werk. Knack.be.

  • Henneman, J., Zuallaert, J., Pulignano, V., Dörflinger, N. (2014). De vakbond vergrijst. Knack (26 nov), 37.
     

     

Presentations and conference contributions

 

Invited papers:

  • Februar 2026: Die Besonderheiten von Basisarbeit im Dienstleistungssektor und damit verbundene Herausforderungen; Keynote beim 3. Denkraum Basisarbeit, organisiert vom Progressiven Zentrum, Berlin, Deutschland. 

  • Dezember 2025: Health and well-being – the missing dimensions in the Just Transition discourse? gemeinsamer Vortrag beim internationalen Online-Expertenmeeting „Climate Change meets Occupational Safety and Health“ mit Dr. Adrien Thomas, organisiert von der Bundesanstalt für Arbeitsschutz und Arbeitsmedizin, Dortmund, Deutschland. 

  • November 2025: Die Arbeit an und mit Menschen als besonders sinnstiftende Arbeit? Einblicke in verschiedene Bereiche gesellschaftlich notwendiger Dienstleistungen; gemeinsame Keynote auf der „2. Fachtagung Interaktionsarbeit gestalten“ mit Dr. Jonas Wehrmann, organisiert von der Bundesanstalt für Arbeitsschutz und Arbeitsmedizin, Dortmund, Deutschland. 

  • März 2025: Interaktionsarbeit, Wertschöpfung und das Spannungsfeld zwischen ökonomischen und sozialen Anforderungen; Keynote auf der 6. Konferenz „Interaktionsarbeit humanisieren”, organisiert von der vereinten Dienstleistungsgewerkschaft ver.di, Berlin, Deutschland.

  • Dezember 2024: Interaktionsarbeit, Wertschöpfung und das Spannungsfeld zwischen ökonomischen und sozialen Anforderungen; eingeladener Vortrag in einer Special Session bei der „(DF)² Jahreskonferenz 2024 - Dienstleistungsforschung neu denken“, organisiert vom Deutschen Forum Dienstleistungsforschung in Berlin, Deutschland. 

  • November 2024: Die Besonderheiten von (interaktiver) Dienstleistungsarbeit und die damit verbundenen Herausforderungen bei der Arbeitsgestaltung; eingeladener Vortrag bei einem internen Workshop der Grundsatzabteilung des Bundesministeriums für Arbeit und Soziales zum Thema „Personelle Voraussetzungen einer guten sozialen Dienstleistungsinfrastruktur und ihre Sicherstellung durch den Sozialstaat“.

  • November 2024: Gesundheit in der sozial-ökologischen Transformation – Transfer und Dialog als Wirkbeschleuniger? Impulsvortrag und Teilnahme an einer gleichnamigen Paneldiskussion zum Thema bei der „22. Jahrestagung der Kooperationsstelle Hochschulen und Gewerkschaften“ an der Universität Osnabrück, Deutschland.

  • November 2024: Unsichtbare Arbeit sichtbar machen: vom Forschungsprojekt InWiGe zur Ausstellung „Dienstleistungen“ Impulsvortrag bei Preisträgertreffen von Jugend forscht in der DASA Dortmund, Deutschland.

  • September 2023: Arbeitsbeziehungen in Warenlagern und Distributionszentren in Europa; Eröffnungsvortrag der digitalen Vortragsreihe „Humans in digital logistics“, organisiert von der Hertie School of Governance, Berlin, Deutschland. 

  • Mai 2023: Steckt die sozial-ökologische Transformation der Arbeitswelt seit der Pandemie in der Krise?; eingeladener Vortrag am Wissenschaftszentrum Berlin WZB im Kontext der Postpandemie-Konferenz, Berlin, Deutschland. 

  • September 2022: Interaktionsarbeit als besondere Form der Erwerbsarbeit; Keynote auf der 5. Konferenz „Interaktionsarbeit humanisieren”, organisiert von der vereinten Dienstleistungsgewerkschaft ver.di, Berlin, Deutschland.

  • Juni 2022: Heterogen, fragmentiert und interdisziplinär: Interaktionsarbeit als Forschungsgegenstand; Keynote bei der 1. Fachtagung „Interaktionsarbeit gestalten” organisiert von der BAuA, Dortmund, Deutschland.

  • Mai 2022: Die Arbeit an und mit Menschen im Kontext einer digitalisierten (Arbeits-)Welt: aktuelle wissenschaftliche Befunde; Eröffnungsvortrag der Vorlesungsreihe „Arbeitsbewertung neu denken“, organisiert von der vereinten Dienstleistungsgewerkschaft ver.di, Berlin, Deutschland.

  • Februar 2021: Trade union strategies on climate change mitigation; eingeladener Vortrag bei der ETUI-ETUC Conference (hybrid) „Towards a new socio-ecological contract“, Brüssel, Belgien.

  • Januar 2021: Trade union strategies on climate change mitigation: Between opposition, hedging
    and support; Gastvorlesung im Rahmen der interdisziplinären Ringvorlesung „Klima: Wandel, Werte, Wissenschaften” der Fakultät Bio- und Chemieingenieurwesen der Technischen Universität Dortmund, Deutschland.

  • September 2020: Interaktionsarbeit: Wirkungen und Gestaltung des technologischen Wandels; Keynote auf der 4. Konferenz „Interaktionsarbeit humanisieren”, organisiert von der vereinten Dienstleistungsgewerkschaft ver.di, Berlin, Deutschland.

  • Juni 2019: “Belgische vakbonden en jongeren” [Belgische Gewerkschaften und junge Menschen]; eingeladener Vortrag beim Thementag “Vakbondslessen uit het buitenland” [Gewerkschaftliche Lektionen aus dem Ausland], organisiert von der Stiftung De Burcht, Amsterdam, Niederlande. 

 

Conference papers:

Eigene Sessions oder Streams:

  • Dörflinger, N.; Bechter, B. (2025). Work and employment in times of multiple transformations: implications for workers’ health and well-being as well as job quality. Special Session beim ILERA European Congress, Durham, UK. 

  • Thomas, A., Dörflinger, N. (2025). Interdisciplinary perspectives on the impact of climate change on workplaces and health and safety at work. Session beim “Sustainability Science Summit 2025”, Berlin, Deutschland. 

  • Dörflinger, N., Bechter, B. (2024). Frontline service work in post-pandemic labour markets: lessons learnt for occupational safety and health and workers’ protection. Session beim ILERA World Congress, New York, USA. 

  • Dörflinger, N., Tisch, A. (2021). When social interactions are unavoidable. Frontline service work in times of the COVID-19 pandemic. Stream bei der virtuellen ESPAnet Conference. 

  • Dörflinger, N., Tisch, A. (2020). Job Quality and Occupational Health in the Era of Digitalization – Flexibilisation and Regulation. Stream bei der virtuellen ESPAnet Conference. 

  • Beermann, B., Dörflinger, N. (2020). Working conditions in interactive (service) work. Session bei der virtuellen beyondwork2020- Konferenz des BMBF, Deutschland.

 

Presentations:

  • Thomas, A., Dörflinger, N. (2025). Health and well-being – the missing dimensions in the Just Transition discourse? Industrial Relations in Europe Conference, Luxembourg.

  • Bechter, B., Dörflinger, N. (2025). Responsibilisation and OSH-governance: a comparison of OSH systems in managing occupational safety and health protection of frontline workers. Industrial Relations in Europe Conference, Luxembourg.

  • Thomas, A., Dörflinger, N. (2025). Health and well-being – the missing dimensions in the Just Transition discourse? ILERA European Congress, Durham, UK.

  • Bechter, B., Dörflinger, N. (2025). Worker health: the role of multi-level actor structures for health and safety policy coordination and governance. International Labour Process Conference, Santiago de Chile, Chile. 

  • Bechter, B., Dörflinger, N. (2025). Challenges for workers’ health: A comparison of OSH systems in managing occupational safety and health protection of frontline workers. International Labour Process Conference, Santiago de Chile, Chile.

  • Dörflinger, N., Pulignano, V. (2025). “My work has a purpose and this makes me happy”. Assessing experiences of meaningful work in the contemporary service economy in Germany. Fairness at Work Conference, Manchester, UK. 

  • Bechter, B., Dörflinger, N. (2025). When fairness matters more than equality? A comparison of OSH systems in managing occupational safety and health protection of frontline workers. Fairness at Work Conference, Manchester, UK.  

  • Dörflinger, N., Thomas, A. (2024). Industrial relations and climate change. Reflections about the way forward and a future research agenda. FIS Forum/Sozialpolitik Biennale, Berlin, Deutschland. 

  • Dörflinger, N. (2024). “Interaction-as-risk“: Frontline service work in ‘critical’ sectors as case of extreme work in times of the Covid-19 pandemic. ILERA World Congress, New York, USA.

  • Dörflinger, N., Pulignano, V. (2023). Assessing experiences of meaningful work in the contemporary service economy. Industrial Relations in Europe Conference, Durham, UK.

  • Dörflinger, N. (2023). “It’s a matter of respect“: Interactive service work and the ‘triple disadvantage’ in times of the Covid-19-pandemic. ILO’s 8th Conference of the Regulating for Decent Work Network, Genf, Schweiz.

  • Dörflinger, N., Wehrmann, J. (2023). When personal expectations meet professional realities: an ethical lens on competing demands in interactive service work. Fairness at Work Conference, Manchester, UK.

  • Pulignano, V., Thompson, P., Dörflinger, N. (2019). 'On-Demand‘ Business Models and Value Logics in the Logistics Sector: A Case-Based Comparison of Multinational‘s Subsidiaries in Europe. SASE Conference, New York, USA. 

  • Pulignano, V., Hammer, N., Dörflinger, N. (2019). Experimenting New Business Models in GVC: a Case of Articulating of Overall Value Chain Governance and Social Contexts and its Impact on Employment in Food and Drinks Manufacturing in Europe. SASE Conference, New York, USA.

  • N. Dörflinger (2019). Between morals and markets? Explaining working conditions at Catholic social service providers in Belgium and Germany. Transforming Care Conference, Copenhagen, Denmark.

  • Dörflinger N., Pulignano V., Vallas, S. (2019). Class compromise and solidarity among logistics workers. Warehouse workers in cross-national perspective. International Labour Process Conference. Wien, Österreich.

  • Dörflinger N., Pulignano V., Lukac M. (2018). The social configuration of labour market divides. An across- and within-country analysis in Germany, Belgium and Italy. CRIMT Conference. Montréal, Kanada.

  • Pulignano, V., Hammer, N., Dörflinger, N. (2018). Articulating along bipolar value chains. Market competition and employment outcomes in food manufacturing in Europe. CRIMT Conference. Montréal, Kanada.

  • Dörflinger, N., Bosschaert, D., Otto, A., Opgenhaffen, T. (2018). Between moral and markets? Developing an interdisciplinary conceptual framework for studying working conditions in Catholic social service providers in Belgium and Germany. Industrial Relations in Europe Conference, Leuven, Belgien.

  • Pulignano, V., Hammer, N., Dörflinger, N. (2018). Articulating along bipolar value chains. Market competition and employment outcomes in food manufacturing in Europe. Industrial Relations in Europe Conference, Leuven, Belgien.

  • Lukac, M., Dörflinger, N., Pulignano, V. (2018). Measurement equivalence in multi-group latent class analysis: Developing a cross-national comparative framework for studying labour market segmentation. Industrial Relations in Europe Conference, Leuven, Belgien.

  • Dörflinger N., Pulignano V., Lukac M. (2017). What Constitutes Demarcation Lines in European Labour Markets? SASE International Conference. Lyon, Frankreich.

  • Pulignano V., Dörflinger N. (2017). Labour Markets and Solidarity: Comparing Local Unions' Responses to Management Flexibility Strategies in the German and Belgian Metalworking and Chemical Industries. SASE International Conference. Lyon, Frankreich.

  • Dörflinger N., Pulignano V., Lukac M. (2017). Varieties of labour market insecurity: social configurations of divides in Europe during the crisis. Annual Conference of the International Working Party on Labour Market Segmentation. Manchester, UK.

  • Dörflinger, N., Pulignano, V. (2016). Left outside alone? Works councils’ responses towards non-standard work in the German metal and chemical sectors. SASE International Conference. Berkeley, USA.

  • Pulignano, V., Dörflinger, N. (2016). Working conditions and local unions at work: understanding union responses to flexibility strategies in German and Belgian multinationals. SASE International Conference. Berkeley, USA.

  • Pulignano, V., Dörflinger, N., De Franceschi, F. (2016). Flexibility and security within European labour markets: the role of local bargaining and the ‘trade-offs’ within multinationals’ subsidiaries in Belgium, Britain and Germany. Precarious work: causes, consequences and counter-measures conference. Manchester, UK.

  • Pulignano, V., Dörflinger, N. (2015). Who Needs Whom? Trade Unions and the Youth in Belgium. SASE International Conference. London, UK.

  • Bélanger, J., Pulignano, V., Dörflinger, N. (2015). The Distinctiveness of Employment Relations within Multinationals: Empirical Evidence on Patterns of Developmental Concerns. SASE International Conference. London, UK.

  • Bélanger, J., Pulignano, V., Dörflinger, N. (2015). The Distinctiveness of Employment Relations within Multinationals: Empirical Evidence on Patterns of Developmental Concerns. CRIMT Conference. Montréal, Kanada.

  • Pulignano, V., Meardi, G., Dörflinger, N. (2014). Trade unions and labour market dualisation: A comparison of policies and attitudes towards agency and migrant workers in Germany and Belgium. IREC. Dublin, Irland.

  • Keune, M., Pulignano, V., Dörflinger, N. (2014). Re-introducing the firm in the study of labour market dualization: A combined macro-micro analysis. IREC. Dublin, Irland.

  • Keune, M., Pulignano, V., Dörflinger, N. (2014). Re-introducing the firm in the study of labour market dualisation: a macro-micro analysis of the factors shaping employment conditions and their variation across (and within) firms in four European countries. SASE International Conference. Chicago, USA.

  • Dörflinger, N., Pulignano, V. (2014). Company-level responses to the crisis: Concession bargaining and its effects on the European workforce. SASE International Conference. Chicago, USA.

  • Pulignano, V., Dörflinger, N. (2014). Main campaigns and actions promoted by trade unions in Belgium: strengths and weaknesses. YOUnion - Union for Youth Final Conference. Brüssel, Belgien.

  • Pulignano, V., De Franceschi, F., Dörflinger, N. (2013). Local bargaining over flexibility and security: varieties of outcomes and diversity of "dualisation" effects for the European workforce. Work, Employment and Society Conference 2013. Warwick, UK.

  • Pulignano, V., Dörflinger, N. (2013). A head with two tales: Trade unions’ influence on temporary agency work in Belgian and German workplaces. Work, Employment and Society Conference 2013. Warwick, UK.

  • Pulignano, V., De Franceschi, F., Dörflinger, N. (2013). Local bargaining over flexibility and security: varieties of outcomes and diversity of "dualisation" effects for the European workforce. European Conference of ILERA. Amsterdam, Niederlande.

  • Pulignano, V., Dörflinger, N. (2013). A head with two tales: Trade unions’ influence on temporary agency work in Belgian and German workplaces. International Conference on Vulnerable Workers and Precarious Work. Toulouse, Frankreich.

  • Pulignano, V., Dörflinger, N. (2013). A head with two tales: Trade unions’ influence on temporary agency work in Belgian and German workplaces. Conference on Regulating for Decent Work: Regulating for Equitable and Job‐Rich Growth. ILO, Genf, Schweiz.

  • Pulignano, V., Dörflinger, N. (2013). A head with two tales: trade unions' influence on temporary agency work in Belgian and German workplaces. SASE International Conference. Mailand, Italien.

  • Pulignano, V., Baccaro, L., van Daele, S., Dörflinger, N. (2012). Quality of Working Conditions in Europe: Longitudinal Trends and Institutional Change. SASE International Conference. Boston, USA.

Projects

Recently completed projects:

  • 2023-2026 (Federal Institute for Occupational Safety and Health)
    „Interactive work as an analytical category in employment-related research: implications for risk assessment and work design (INKA)“
  • 2019-2023 (Federal Ministry of Education and Research)
    „Interactive service work in the context of technological change (InWiGe)“

Contact

Social Research Center Dortmund
(Sozialforschungsstelle, sfs)
Evinger Platz 17, room 59
Email:
Tel.: +49 231 755 90210
Fax: +49 231 755 90205